Connecting Your Users To The Data, Service, Chatbot Or Human Agent They Require
| Features | Parly Assist (Natural Language Chatbot) | Parly Engage (Realtime P2P Livechat) |
|---|---|---|
| Powered By Mutliple AI Natural Language Processing Engines | ||
| Multilingual NLP Understanding | ||
| Predictive Autocomplete | ||
| Web Client Integration | ||
| Call Centre Integration | ||
| Social Client Integration | ||
| SMS Channel Integration | ||
| IVR Integration | ||
| IVR Realtime Conversation Transcription | ||
| AR/VR Integtration | ||
| Voice Assistant Integration | ||
| Client Integration via Rest API | ||
| IOS & Android SKD support | ||
| Inbuilt Content Management System | ||
| Third Party Content Management System Integration | ||
| Perpetual Learning AI | ||
| Offload to Additional Livechat Platforms | ||
| Realtime Business Intelligence Analytics | ||
| External Business Intelligence Platform Integration | ||
| Single View Agent / Case Statistics & Reporting | ||
| Realtime Customer Agent AI Assistance. | ||
| Low Risk Roleout & Realtime AI Controls | ||
| NPS / CSAT Feedback Collection | ||
| IDP & OAuth2 Support | ||
| Customer Case Management | ||
| External Case Management Platform Integration | ||
| Case & Conversation Search | ||
| Rich Multimedia Content Support | ||
| Handoff From Parly Assist with Conversation History. | ||
| Message Attachment Exchange. | ||
| Multilingual Customer Conversation Support & Auto Language Identfication | ||
| Machine Learning Driven Intelligent Case Routing | ||
| Agent Case Transfer | ||
| Team, Agent & Organisation Management | ||
| Inbuilt Gamification Platform |