Parly In Higher Education
Start Strong
To attract and drive success for students, higher education institutions must provide a responsive, social community to address student needs across administrative, academic, social and living functions.
Student Retention Rate (US)
Communication, information and service challenges exist for all parties with the campus and higher educational journey
“In the beginning of the semester there is so much chaos. Many students don’t know what to do next. Usually after you apply you’re on your own!” Freshman Student
“My passion is in helping students to succeed and to grow, we face a tsunami of support and advising requests, some of which require information and others which require meeting in person.” Advisor
Barriers To Student Success
Higher education is a daunting new beginning, students can face a number of challenges in navigating their new world.
Campus websites can lead to more questions than answers
Students do not take advantage of on-campus services, in some cases this is due to worries about being labelled by peers
Keeping information current is challenging
Interaction is required 24x7 but office hours are generally 9-to-5
College terminology can be difficult to interpret & first generation students are least equipped to understand the jargon
Students may not know who to ask for help and they prefer to ask “a machine” that will not judge them
Answers come from across campus, resulting in countless transfers between departments
Students often won’t ask follow up questions as they don’t want to say that they don’t understand
New Demographics – Instant response, Chatbots, Social & Livechat
Studies show that Gen Z are happy to ask a “machine” hundreds of questions with no embarrassment. 74 percent of Gen Z admit that communicating in person or by phone doesn’t come naturally to them. Gen Z users have proven to be early adopters of the faster, simpler, and more engaging messaging communication channels offered by conversational bots.
Social Media Usage By Generation Z
Next Generation In Conversational AI
Parly provides contextually relevant content while supporting multiple languages and social channels and integrates with campus systems and direct access to campus resources as required.
Feedback usage statistics and observations to provide meaningful data for campus business process and provide feedback to roadmaps
As a student, it just works.
Parly, A Trusted Campus Partner.
A collaborative set of expandable features, integrating traditional and social inbound and outbound communications with student administrative, academic and student living services, on channels and times students communication on.
Forward thinking providing functional interactions to new services, channels and communications platforms.
“Always Getting Smarter”, perpetually increasing in intelligence from user interactions & campus guidance
Flexibility for the institution to manage content, services and users, or bind with existing systems, unlocking value from existing investments.
Parly, A Complete Communications Journey
Parly manages customer journeys from start to finish, in any channel and any language within the higher education domain.
Parly Assist
Parly Assist delivers outstanding, natural responses to customer interactions of all types, in whichever channel your customers want to use. It automatically learns over time to become a domain expert, and continually improves the responses it delivers. Parly integrates with campus systems for a higher degree of completion of student needs.
Parly Engage
Parly Engage is an integrated platform that delivers live interactions from every channel to agents within a single UI, while integrating with campus systems for simplified end to end execution.
Domain experts are no longer limited to responding on a single channel, but can instead deliver great experiences to all.