Powered by AWS, Delivered by AWS Conversational AI, Call Center Intelligence, Amazon Connect & Lambda Ready Partners, Cation Consulting
Parly’s Value, ReInvent AWS Partner Keynote with Doug Yeum.
Parly Brings Intelligent Chat Experience To The Insurance Industry as Discussed In The Re:Invent AWS Partner Keynote with Doug Yeum.
Parly has helped 123.ie deliver true transformation, in bringing intelligent task orientated Conversational AI to their motor insurance onboarding process, allowing real-time and straight through processing of insurance documentation, optimising business processes and enhancing customer experience.
Parly, A New Way To Engage With Your Customers
Deliver outstanding, natural, customer interactions with conversational AI
Parly manages customer journeys from start to finish, in any channel and any language
“It was a great fit, we had knowledge of our existing technology and customers, and Cation knew about building the best solutions with AWS.”
— Patrick Moriarty, head of digital and transformation at 123.ie.
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We continue to reap the benefits of implementing Conversational AI technology. There has been great partnership with Parly to deliver a better experience for our customers, with Parly delivering natural language, high quality interaction, and helps us deliver great customer experiences across multiple channels in our customers languages.
Lee Reddin, Head of Service Design, CS Digital Innovation & Self-Service, Ryanair
A New Way To Talk
Parly Assist delivers outstanding, natural responses to customer interactions of all types, in whichever channel your customers want to use. It automatically learns over time to become a domain expert, and continually improves the responses it delivers. Parly ensures your customers are happy with the service delivered - and hands them seamlessly over to customer agents when required. Those agents can work within your existing customer livechat platform or within Parly Engage: our own comprehensive AI assisted livechat solution for managing all your customer interactions
Powered By Machine Learning
Parly uses Natural Language Processing (NLP), Artificial Intelligence and Machine Learning to consistently serve up the most helpful answer. Your customer service team are free to focus on the more complex or higher value queries that Parly automatically hands over.
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Integrated With Your Systems
Parly isn’t just for generic queries. We integrate with backend systems to provide answers relating to specific orders, flights, transactions or purchases. The possibilities are endless.
Total Control
You educate Parly, and you help Parly learn over time. Your team have full manual control and total transparency. And we provide detailed analytics so you can see what causes your customers problems - and what doesn’t.
Parly Engage: An Integrated Customer Communications Platform
Parly is easy to integrate in any environment. But in greenfield sites Parly Engage provides a complete comms platform supporting:
Single view of all comms across all channels
AI ‘suggested responses’ provided within the dashboard for agents
Intelligent load balancing and distribution of queries based on the skills and experience of individual agents
Detailed cross channel analytics and performance metrics
Arrange A Demo
Want to see Parly in action? Get in touch below and see real conversational AI for yourself